Many business owners are initially pleased with the results of adding a few software applications or subscription services to fill the gaps in their communication capabilities. But over time, you'll inevitably hear the low rumble of discontent over the high cost and inefficiency of conducting business with disparate technologies. If you can relate, consider offering your company as the solution for your client's pain points by becoming a UCaaS phone system provider.
The disconnect between legacy phone service and advanced digital technology can be difficult to overcome. As a white-label UCaaS reseller, you'll have everything required to offer the cost-effective, customizable solutions your clients need to streamline communication and maximize efficiency. For the small business owners on your client list, UCaaS is the ideal solution.
Reselling A UCaaS Phone System Could Be A Game Changer For Your Company
Unified communication as a service (UCaaS) platforms are in high demand as business owners and IT decision-makers recognize the need for more efficient, cost-effective methods of supporting workplace collaboration, monitoring productivity, and providing customer care. The market is so strong that experts expect a CAGR of around 20% through 2030.
As a white-label UCaaS reseller, you're fast-tracking your ability to offer the perfect stack of scalable services for each of your clients without taking on the responsibilities of designing, building, or maintaining the infrastructure. Instead, you're partnering with an established provider who takes care of the technical aspects of your UCaaS platform. You own the entire customer experience and, ideally, set your prices.
With the right reseller arrangement, you'll also have the support you need to build your business and brand reputation while providing small business owners with the advantages of using the same enterprise technologies large companies have.
How UCaaS Phone Systems Contribute to Small Business Success
Small business owners often don't have the means to install a dedicated phone system. Of those that do, most pay monthly fees for lines that are rarely used and services they seldom need. When business growth demands the installation of additional circuits, they're forced to pay for professional installation in addition to absorbing the cost of repairs, maintenance, and hardware upgrades.
After factoring in the cost of the digital communication and collaboration tools needed to remain competitive, most owners feel the cost of business communication has gotten out of hand.
As a UCaaS reseller, you're helping the small business owners in your community by offering a cost-effective alternative to legacy phone services, including:
- Cloud-hosted telecom solutions with unparalleled call quality
- A full complement of enterprise features designed to boost efficiency and maximize productivity
Once your clients understand the benefits of the solutions you offer, your white-label services essentially sell themselves.
Switching to UCaaS Requires No Major Investment
The cloud-hosted solutions provided by UCaaS resellers use session-initiated protocol (SIP) trunking and voice-over-internet protocols (VoIP) to convert analog signals to digital packets transmitted over the internet. Since there's no physical in-house infrastructure to maintain, your clients can modernize their business without investing in expensive hardware upgrades.
Most businesses can continue using the analog phone systems they already have. Phones that aren't SIP-enabled (most are) can be modified with inexpensive adaptors. Businesses without an in-house system can get the same features as larger companies by installing softphones on their PCs, tablets, and smartphones. Whether their teams work onsite or remotely, all calls appear to be made from a central location.
All Business Communication is Managed from a User-Friendly Interface
Once a client is set up to have their calls transmitted over the Internet, they'll gain access to the best mix of communication solutions for their business from a single user-friendly interface. Business-essential tools like video conferencing, SMS, and virtual fax will be available at their fingertips. Since they can add or delete active users from their accounts and permit access to specific features as needed, the flexible services you provide give small businesses more control over their communication costs.
Most major UCaaS platforms have an open application programming interface (API) that makes it easy to integrate familiar third-party applications. Not only can your clients and their staff continue working with familiar programs, but they'll also have access to customer relations management (CRM) tools, data analytics software, and other applications designed to optimize efficiency and productivity.
Advanced System Security and Disaster Recovery
Reputable UCaaS platform providers invest in the highest levels of data encryption available to ensure system security and regulatory compliance. Your clients can gain the peace of mind that comes with knowing their business calls are private and the security of their company is protected with:
- Multi-factor authentication (MFA)
- Transport layer security (TLS)
- Any industry-specific standards they need, including HIPPA and PCI (payment card industry) DSS (data security standard)
You can also leverage the fact that there's little risk of losing business calls to power outages, internet disruptions, or gateway failures. Not only do the best UCaaS reseller partners have robust backup power systems in place, but if one server on their geo-redundant network is incapacitated or malfunctions, connection failures are detected in milliseconds, and data packets are promptly redirected.
Are You Ready To Establish Your Company As The Phone System Provider Small Businesses Need?
Your clients need advanced, comprehensive communication technology just as much as large corporations, especially to stay competitive. UCaaS brings the transformative power of scalable, customizable, cloud-hosted services to the table with enterprise voice, video collaboration, call center services, and more.
With UCaaS, your position as a "one-stop-shop" with the solutions your clients need to support their current and future business is secure. But it's important to compare your options before signing on the dotted line.
Having top-tier technology to offer isn't worth much if you don't have the training you need to build your business and support your clients. Success requires an experienced team in your corner, a company with a dynamic onboarding process, and a comprehensive training program. This combination can cover everything you need to know to brand and resell a fully managed UCaaS platform as your own. For all that, you can rely on SkySwitch.
With SkySwitch University and one-on-one virtual training with an onboarding specialist, you can learn and deploy our platform in as little as 30 days. To learn more about the many communication services you could provide as a UCaaS reseller, visit us online and book a demo with one of our UCaaS experts.
