VoIP — Voice over Internet Protocol — is the latest advancement in communications, transmitting quality communications within the business environment over the Internet. It's quickly becoming the center of most business processes, but why?
VoIP has seen immense growth over the last couple of years. VoIP and cloud communications experienced a 24.9% spike in 2020 alone. As of 2022, the VoIP industry is valued at $17 billion in the U.S. With global forecasts reaching a high of $102.5 billion by 2026, it's clear that there's a growing need for cloud communications that offer advanced features and flexible communication.
So why would you want to capitalize on this market by adding VoIP to your product offerings? VoIP can make all the difference for your clients and their business communications. Adding VoIP will add value to your offerings, boost your revenue, increase your sales, and result in customer loyalty and satisfaction.
So let’s determine if it's a good time for you to start selling VoIP.
What's Going On in the Market?
Communication is key to seamless productivity, collaboration, and efficiency in today's market. Since the pandemic rocked the nation — the world there has been a substantial increase in remote and hybrid work environments. The spike in popularity of remote and hybrid work was initially forced by lockdowns and the need for business communications to overcome challenges caused by the pandemic — which has since become commonplace in the market.
In 2020, nearly 70% of full-time employees reported working from home due to the pandemic, with 92% expecting it to continue at least one day a week after the pandemic and 80% expecting it to continue for at least three days a week.
That said, two years later, a majority of companies in the United States (74%) report they are using a hybrid work model or planning to implement one soon. These statistics show that remote and hybrid working is far from over.
Companies need more flexible, scalable, affordable voice and collaboration capabilities to support a growing hybrid/remote workforce. VoIP comes at a lower cost, offers advanced voice features, and makes your business phone calls office-quality no matter where you are working from.
Companies still relying on on-premise phones that tie people to a desk risk losing top talent and falling behind on the latest technology and communication practices.
Notable Advanced Voice Features VoIP Offers
As you consider whether it's a good time to start selling VoIP, it's important to note the advanced features VoIP can offer your clients in today's business environment. Since the current market supports an incredible rise in transitions from in-person work environments to more remote and hybrid work options, VoIP technology is needed to support advanced, complete communication functionalities.
Here are the most notable voice features your clients will benefit from when implementing VoIP:
- Local numbers for long-distance and international calls (major cost savings!)
- Make a call without being tied to a desk phone
- Visual or transcribed voicemail
- Call transfers and forwarding
- Call screening
- Advanced video and audio conferencing tools
- Call analytics
- Instant messaging
- Mobile app access
- Upgrade options that grow with companies
- Auto attendants that manage customers at the beginning of the call
These features lead to benefits like:
- Flexibility
- Scalability
- Savings
- Enhanced communication and collaboration
- Multitasking capabilities
- Accessibility — make calls from the 'office,' no matter where you are
RELATED: How Can You Become a White Label VoIP Reseller?
Is It a Good Time for YOU to Start Selling VoIP?
Simply put, there's no better time than now to start selling VoIP, especially if you want to expand your business and offer clients a solution that will revolutionize their communication efforts within the workplace. This solution will not only enhance communication between team members but optimize communication with customers.
Whether you're an MSP, VAR, interconnect, or service provider, you can resell VoIP solutions under your brand name and help customers modernize their voice network to achieve the benefits that come along with VoIP.
Selling VoIP under your brand builds your reputation and your profitability since you are adding a new recurring revenue stream to your business. It also builds customer value for your brand by having a high-quality, in-demand solution that most — if not all — businesses need to boost internal communications and effectively grow in their industry.
Now is the time to sell VoIP, and by reselling a reputable telecom company's existing solutions, your business can get up and running quickly. Reach out to SkySwitch to learn more about becoming a VoIP reseller, how it will expand your business opportunities, and what our existing solutions can do for you.
